10/14 Learn
Communication
Clear, calm and professional, with everyone on the ice.
Players
Keep it short, kind and age-appropriate. You are often the first official these kids meet.
“Sticks down, number 4. Thanks!”
Never coach either team.
Coaches
Answer a reasonable question at a stoppage, briefly, then move on.
“I saw a trip by number 12. We’re ready to go, coach.”
Do not get drawn into an argument. You do not have to win the conversation.
Your partner
Use eye contact and quick chats at stoppages. Back each other up in public and talk through disagreements in private.
Abuse is never part of the job
You do not have to accept yelling, intimidation or harassment from anyone. This is called maltreatment, and Hockey Canada takes it seriously (Section 11 of the rule book). Apply the rules and get your partner or mentor involved. After the game, record it in Spordle as normal and email Jeff or Ryan for next steps.
Watch the clinic videos
▶Module 9: Dressing Room Etiquette and Maltreatment▶Module 16: Section 11 - Maltreatment▶Module 11: Communication and RapportCalm voice, short answers, back to the game.